| Know the
Casino Personnel
Dealer:
Makes change, takes and gives chips, and deals the cards, controls the
dice, or spins the wheel. Deals 40 min. and breaks 20 min. over an 8-hour period.
Keno Runner: solicits and shuttles keno tickets from the casino
area to the keno lounge and delivers results and payments to winning
players.
Change Person: Assigned to the slot area to provide change
and, on big payouts, cash for award winners. Most casino employees start
out as change personnel.
Floor Man: Supervises a group of tables within the gambling pit.
Extends credits, gives comps, settles disputes, and bars players. The
floor man answers to the pit boss.
Pit Boss: Supervisor in charge of the entire pit area, including
blackjack tables, roulette, craps, and the Big 6 wheel games. Final
authority in any dispute. Approves credit for high rollers. Supervises
all floor men.
Shift Supervisor: Takes full responsibility for all action in the
casino during his 8-hour shift. Reports to the casino manager. Oversees
big payoffs at the slots or keno. Ensures that enough staff are
available for all the games.
Casino Manager: Responsible for entire casino operation. Key
manager for all gaming. Sets the tone of the casino. Decides what rules
are used for the games, how many tables there are, and how the pits are
laid out.
General Manager: Head of the organization. May even be owner.
makes the major decisions about everything. Usually responsible for the
restaurant, the entertainment, and the hotel as well.
Eye-in-the-sky: Hidden cameras suspended in bubbles on the
ceiling of the casino. Observe and record all action throughout the
casino floor, looking for cheating players and cheating employees.
Outside Man: Works undercover and looks for cheats, dishonest
casino employees and card counters. Usually an outside man is a former
card counter or law enforcement officer.
Gaming Board: Government agency that issues licenses and governs
all gaming and oversees enforcement of rules and regulations as applied
to casinos. The principal regulatory body in the US is the Gaming
Commission.
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